Macbryde Homes named 5-Star housebuilder
St Asaph-based Macbryde Homes has been named as one of an elite group of housebuilding companies to receive a 5-star rating in the Home Builder Federation’s prestigious scheme. The accolade comes as a direct result of customer satisfaction surveys which are sent to all new homeowners eight weeks after moving into their new property.
Based on a series of questions that look at the extent to which the new homeowners would recommend their builder to a friend; whether they would consider buying a new build property again; and a number of aspects relating to the level of service that they received throughout the purchasing process, the rating is held in very high regard given the scale and comprehensive nature of the survey on which it is based.
Commenting on the rating, Managing Director at Macbryde Homes, Gwyn Jones, said:
“This accolade is based on the direct feedback of the people who’ve bought the homes we build and given that it’s independently collated and verified, we’re enormously delighted to have been formally recognised for what we already felt confident of.
Home buyers are known to refer to this information when they’re making important purchasing decisions. As we continue to grow aggressively across not only North Wales, but also the North West of England, we feel sure that our 5-star rating will stand us in good stead to provide new homeowners with the reassurance that they’re purchasing a quality new home.”
Running since 2005, the HBF Star Rating Scheme is open to all HBF members. Participation is voluntary and ratings last for one full year. Further information can be found at: www.hbf.co.uk/policy/policy-and-wider-work-program/customer-satisfaction-survey/